Your complete AdventureRama guest guide
Everything you need to know about safety, accessibility, supervision, bookings and venue conditions across AdventureRama—all in one place.
A little preparation makes for a better adventure
Requirements vary between activities. Check the relevant activity rules below before booking or participating.
Adventure activities involve physical exertion and an inherent risk of injury. Follow staff instructions and only participate within your ability. Tell staff before participating if you have an injury, disability, health condition or accessibility need that may affect safe participation.
Book and check in
Arrive with enough time to check in, complete any required documentation and attend the safety briefing.
Dress for activity
Wear comfortable active clothing. Activity-specific footwear, jewellery and hair requirements apply.
Plan supervision
Children and younger participants must have the required parent, caregiver or responsible adult present.
Consider your health
Do not participate when unwell, injured, intoxicated or affected by a condition that makes the activity unsafe.
General safety expectations
These expectations support the activity-specific rules and help keep guests, spectators and staff safe.
- Listen to staff, attend required briefings and follow all instructions and signs.
- Use each attraction, court and item of equipment only for its intended purpose.
- Participate within your own skill, fitness and confidence level.
- No pushing, fighting, aggressive behaviour, reckless play or deliberate interference.
- Keep entrances, exits, walkways, landing areas and equipment zones clear.
- Report injuries, damaged equipment, spills, hazards or unsafe behaviour to staff immediately.
- No participation while affected by alcohol, drugs, illness or an unsafe medical condition.
- Management may refuse entry or remove anyone whose behaviour creates a risk to themselves or others.
Safety rules by department
Open the activity you are visiting. These rules are separated so families can quickly find what applies to them.
Junglerama
Indoor playground and family play areas.
Junglerama
Indoor playground and family play areas.
- Socks must be worn and shoes removed before entering the play equipment.
- Children must be supervised by a responsible person aged 16 or over.
- Adults may enter the play equipment when necessary to assist or supervise a child.
- Party groups must have an attending responsible adult.
- Junglerama parties are intended for children under 14.
- Morning sessions may include dedicated opportunities for children under four.
- No food, drinks, chewing gum, glass, sharp items or other hazards in the play equipment.
- No fighting, pushing, rough play or behaviour likely to injure another guest.
- Use slides, climbing structures and other equipment only as intended.
- Older and larger children must take extra care around smaller guests.
- Entry is subject to the safe operating capacity of the venue.
- Party-area use is normally limited to the allocated time. Remove decorations and belongings when finished.
- Confetti, glitter, party poppers, silly string and other difficult-to-clean decorations are not permitted.
- Report injuries, damaged equipment, spills or unsafe behaviour to staff immediately.
Jumperama
Trampolines, foam pits and active play.
Jumperama
Trampolines, foam pits and active play.
- Attend the safety briefing and follow staff instructions at all times.
- Approved trampoline grip socks must be worn in the activity area.
- Only one person may use a trampoline at a time. Double bouncing is not permitted.
- No tackling, pushing, wrestling, fighting or rough play.
- Do not attempt flips, tricks or manoeuvres beyond your ability.
- Aim to land on two feet, your bottom or your back. Avoid landing on your head or neck.
- Empty pockets and remove loose, sharp or hard objects before entering.
- Do not sit or lie on the trampoline courts while others are jumping.
- Keep walkways and spaces between trampoline beds clear.
- Do not climb on wall pads, safety padding, frames or netting.
- Exit foam pits promptly and make sure the landing area is clear before jumping.
- Children under four must be actively supervised by a parent or caregiver.
- No food, drinks or chewing gum are permitted in the activity area.
- Do not participate if unwell or if an injury or medical condition makes jumping unsafe.
- Entry is subject to the safe operating capacity of the area.
- Party bookings may bring a birthday cake and water only unless other food has been approved.
- Confetti, glitter, silly string, party poppers and other difficult-to-clean decorations are not permitted.
- Report injuries, hazards, damaged equipment or unsafe behaviour to staff immediately.
Cyberpunk Ninja
Ninja obstacles, high ropes and Aircoaster challenges.
Cyberpunk Ninja
Ninja obstacles, high ropes and Aircoaster challenges.
- A valid wristband and completed safety briefing are required before participation.
- Participants must be at least eight years old, 120cm tall and 20kg unless staff specify otherwise.
- The maximum weight is 90kg for high ropes and Aircoaster components and 110kg for general participation.
- A parent or responsible adult must remain present for participants aged 14 and under.
- Participants are responsible for deciding whether they can safely attempt each obstacle.
- Approved grip socks must be worn.
- Wear secure active clothing. Tie back long hair and secure eyewear.
- Remove jewellery and loose items before entering the activity.
- Skirts, dresses, jandals, sandals and high heels are not suitable.
- Wait until an obstacle and its landing area are clear before starting.
- No pushing, racing, reckless behaviour or deliberate interference with another participant.
- Move away from landing and dismount areas promptly.
- No food, drinks or chewing gum in the activity area.
- Do not participate while pregnant, wearing a cast, recovering from surgery or affected by an injury or unsafe medical condition.
- Participation may not be suitable for people with neck, back, heart or similar health conditions. Seek medical advice when unsure.
- No participation while affected by alcohol or drugs.
- Management may remove anyone displaying abusive, offensive, dangerous or reckless behaviour.
Height and weight restrictions are safety requirements. Staff may complete additional checks or restrict access to individual elements where required.
Clip ’N Climb
Harnessed climbing challenges with automatic belays.
Clip ’N Climb
Harnessed climbing challenges with automatic belays.
- A valid wristband and completed safety briefing are required.
- Participants must generally be at least four years old, weigh between 10kg and 150kg and fit the harness correctly.
- Participants must be over 120cm tall to use the Leap of Faith.
- A parent or responsible adult must remain present for participants aged 14 and under.
- Preschool-aged children must have close supervision from a caregiver aged 16 or over.
- A correctly fitted AdventureRama harness must be worn while climbing.
- Staff must check the harness before the participant begins.
- Clip into the automatic belay exactly as demonstrated in the briefing.
- For children aged 13 and under, an accompanying adult must check the connection before every climb.
- Only one climber may use a wall at a time. Never climb below another person.
- Do not pull, swing on or interfere with the belay rope.
- Descend in a controlled manner. Do not bounce against walls or obstacles.
- Wear comfortable active clothing and secure sports shoes.
- Open shoes, sandals, jandals, high heels and bare feet are not permitted.
- Remove jewellery, secure glasses and tie back long hair.
- No food, drinks, chewing gum, running, jumping, pushing or rough play in the climbing area.
- Do not climb while pregnant, wearing a cast or affected by an injury or medical condition that makes climbing unsafe.
- If a harness is removed for a bathroom break, it must be refitted and checked again before climbing.
- Report incorrect connections, equipment concerns, injuries or hazards to staff immediately.
Hutt Indoor Sports
Indoor courts, social sport, leagues and parties.
Hutt Indoor Sports
Indoor courts, social sport, leagues and parties.
- Wear clothing and footwear suitable for the booked sport and court surface.
- Play fairly and treat teammates, opponents, officials, staff and spectators respectfully.
- Aggression, fighting, abuse and intentionally dangerous play are not permitted.
- Remain within the court or activity area allocated to your booking.
- Keep entrances, exits, sidelines and equipment areas clear.
- Report hazards, injuries, spills or damaged equipment immediately.
- Seek staff assistance or first aid when an injury occurs.
- Children’s parties require an attending responsible adult.
- Staff provide the level of support included with the selected booking.
- Equipment, setup, cleanup and umpiring arrangements depend on the booked package or competition.
- Parents and caregivers remain responsible for supervising children who are not actively participating.
- Outside food is not permitted unless expressly approved. A birthday cake may be permitted for party bookings.
- Water should be used for hydration in activity areas.
- Discuss dietary or menu changes with the venue before the booking.
- Confetti, glitter, party poppers and other difficult-to-clean items are not permitted.
- Confirm final guest numbers within the timeframe provided, normally at least two days before the event.
Help us prepare the right support
AdventureRama welcomes guests with different access requirements. Suitability and assistance depend on the individual, the activity and the safe operation of the equipment.
Contact us before visiting
Tell the team about mobility, sensory, communication or support requirements so suitable options can be discussed in advance.
Physical access
Access varies between departments and individual attractions. Some activities require climbing, balance, grip strength, independent movement or correct harness fitting.
Sensory considerations
Venues can be busy, bright and noisy. Ask about quieter visiting periods or other practical adjustments that may be available.
Support people
Guests who need hands-on assistance should discuss support-person access and supervision arrangements with the venue beforehand.
Service animals
Contact the venue before arrival to discuss safe access for service animals around food, courts and active-play areas.
Medical requirements
Staff can explain activity requirements but cannot provide personal medical clearance. Seek professional advice when unsure.
Safety restrictions still apply. Reasonable assistance can be considered, but age, height, weight, harness, supervision and operational safety requirements cannot always be altered.
Quick answers before your visit
Do I need to book in advance?
Advance booking is recommended, particularly for weekends, holidays, parties and activities with limited session capacity. Walk-in availability cannot be guaranteed.
What should participants wear?
Wear comfortable active clothing. Jumperama and Cyberpunk Ninja require approved grip socks. Clip ’N Climb requires secure, closed sports shoes. Tie back long hair and remove jewellery or loose objects where required.
Can I bring my own food?
Outside-food conditions vary by department and booking type. Party bookings may generally bring a birthday cake and water, but other food must be approved. Contact the venue about dietary requirements before your booking.
Can parents or caregivers enter activity areas?
Supervision requirements vary. Adults may enter some areas to assist children, but participation, footwear, wristband and safety requirements may still apply. Follow staff instructions.
What happens if a participant is injured or unwell?
Stop participating and notify staff immediately. Do not begin or continue an activity if illness, injury or a medical condition makes participation unsafe.
Are activities suitable during pregnancy?
High-impact, climbing and obstacle activities may not be suitable during pregnancy. Cyberpunk Ninja and Clip ’N Climb should not be used while pregnant. Seek medical advice when deciding whether any physical activity is appropriate.
What if we arrive late?
Late arrival may shorten your session and could cause a missed safety briefing. Sessions may not be extended because of late arrival, especially when another booking follows.
Can the venue refuse participation?
Yes. Staff may restrict or refuse participation when safety requirements are not met, the activity is at capacity, a participant appears unfit to take part or behaviour puts people or property at risk.
Important booking and participation conditions
Some conditions vary by department, booking type, package or promotion. The conditions shown on your booking confirmation take precedence where they are more specific.
Bookings, payment and deposits
A booking is not confirmed until the required payment or deposit has been received and confirmation issued. The deposit, balance due date and minimum guest charge may vary between activities and packages. Customers are responsible for checking their booking details and paying the remaining balance by the stated deadline.
Cancellations, changes and refunds
Cancellation and change conditions depend on the activity, package and notice provided. Deposits or prepaid amounts may be non-refundable where spaces, staff, catering or facilities have been reserved. No refund is normally available for no-shows, unused time, late arrival, change of mind or removal for unsafe behaviour.
If AdventureRama cancels an activity, affected customers will be offered the remedy required by the booking conditions and applicable New Zealand consumer law.
Party numbers, catering and decorations
Final numbers must be supplied within the timeframe stated for the booking. Charges may be based on confirmed or minimum guest numbers. Catering additions, dietary requirements and menu changes must be arranged in advance.
Decorations must be safe, removable and approved where required. Confetti, glitter, silly string, party poppers and similar difficult-to-clean products are not permitted.
Participation, supervision and personal responsibility
Participation is conditional on following safety rules, staff instructions and supervision requirements. Parents and caregivers remain responsible for children in their care, including children who are not participating.
Participants must disclose relevant conditions and decide whether they are physically capable of taking part. Restrictions involving age, height, weight, footwear, clothing or harness fit may be enforced for safety.
Personal belongings, damage and behaviour
Guests are responsible for their belongings. AdventureRama is not responsible for loss or damage except where liability cannot lawfully be excluded. Guests may be charged for deliberate or negligent damage to facilities or equipment.
Threatening, abusive, discriminatory, intoxicated, dangerous or persistently disruptive behaviour may result in removal without refund.
Gift cards, promotions and website information
Gift cards and promotional offers are subject to their stated expiry dates, redemption conditions, exclusions and availability. Unless the offer says otherwise, promotions cannot be exchanged for cash or combined with another offer.
AdventureRama aims to keep website information accurate, but activities, operating hours, pricing and availability may change. Confirm material details when booking.
Consumer rights: Nothing on this page is intended to exclude rights that cannot be excluded under New Zealand law. Refer to your booking confirmation for the exact conditions applying to your selected department, session, party or event.
Still unsure what applies to your group?
Contact AdventureRama before booking if you have questions about accessibility, medical considerations, supervision or activity restrictions.
Contact AdventureRama